Help Centre
Credits and searches
One credit is settled only when Prospectly imports a new eligible lead. Existing, suppressed and duplicate businesses do not consume a credit. Unused reservations release after partial or failed searches.
Opportunity scores
Scores combine measured website need with public business-quality signals. Every awarded rule is shown with its points and source. The score prioritises review; it does not predict a sale.
Audits and evidence
Prospectly combines public business information, measured site checks and controlled screenshots. It reports only supported, approved issues. A failed audit can be retried without another lead credit.
Drafts and responsible outreach
Drafts only reference verified issue IDs and remain editable. You must approve them before copying or export. Prospectly does not scrape email addresses or send messages automatically.
Billing and cancellation
Manage payment details, invoices, plan changes and cancellation in the secure billing portal. Existing data remains readable if payment requires attention; new searches and generations pause after the grace period.
Privacy and deletion
Export workspace data from Settings. Account deletion has a seven-day recovery period, immediately pauses new processing and revokes public audit links.
Contact
Signed-in users can open Support in the workspace. You can also email support@prospectly.com.au. The launch response target is one Australian business day.